Returns, Exchanges & Uniform Policy
At Stage Left, we want to make sure your child has the perfect fit for class. Because sizing can be tricky, we offer size exchanges to ensure they are ready to go.
Please note our strict policy: We do not issue cash refunds or store credits for change-of-mind purchases. We only offer direct size exchanges, or refunds in the case of a manufacturing fault.
1. Exchange Window
- Timeframe: You can exchange an item for a different size or color within 30 days of delivery or studio collection.
- Direct Exchanges Only: If the item does not fit, it can only be swapped for the exact same style in a different size. We do not issue store credit or vouchers for future use.
2. Condition of Items
To be eligible for a size exchange, items must meet the following criteria:
- Must be unworn, unwashed, and unused (trying on for size is perfectly fine).
- Must be completely free of marks, makeup, deodorant, or studio floor dust.
3, Faulty or Defective Items
- Refund Eligibility: Refunds are only issued if an item has a genuine manufacturing defect or fault.
- Process: If you receive a faulty uniform item, please contact us at info@stageleft.com.au within 7 days of receiving it, including a photo of the defect.
- Resolution: Once inspected and verified as faulty, we will offer you a complimentary replacement or a full refund to your original payment method.
4. How to Process Your Size Exchange
Option A: Drop off at your Venue (Fastest & Free)
- Email us at info@stageleft.com.au with your order number and the specific size exchange you require.
- Bring the item(s) to your Venue and give it to the Venue Manager/Head Teacher.
- We will organise the exchange and bring the new size to the venue for you.
Option B: Exchange by Mail
- Package your item securely and mail it to:
Stage Left
PO Box 168, Malvern 3144
Please note: Customers are responsible for return shipping costs. We highly recommend using a tracked postal service.
Tips for Parents Before Buying:
- Check our Sizing Charts before purchasing
- When trying on dance shoes for the first time, please do so on a clean, carpeted surface to avoid scuffing the soles.
